Terms of Service

Terms of Service

1. Acceptance of Terms

1.1. By accessing or using Livelocal E-comm Private Limited ("Livelocal") platform, including its website and mobile applications, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our services.

1.2. These Terms and Conditions represent a legal agreement between you ("User," "you," "your") and Livelocal. By using our platform, you represent that you are of legal age to enter into a binding contract.

2. Services

2.1. Livelocal provides a hyperlocal delivery platform that connects users with delivery providers. The services offered may include but are not limited to order placement, payment processing, and delivery of goods.

2.2. Livelocal reserves the right to modify, suspend, or discontinue its services, in whole or in part, without notice. We are not liable for any loss or inconvenience resulting from such actions.

3. User Accounts

3.1. To access certain features and services on Livelocal, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information.

3.2. You agree to provide accurate and up-to-date information during the registration process. Livelocal is not responsible for any inaccuracies in the information provided.

4. User Conduct

4.1. You agree to use Livelocal's platform and services in compliance with all applicable laws and regulations.

4.2. You must not engage in any behavior that is offensive, harmful, or violates the rights of others. This includes but is not limited to harassment, fraud, and unauthorized use of intellectual property.

4.3. Inappropriate behavior and fraudulent activities are grounds for the suspension or termination of your account.

5. Orders and Deliveries

5.1. Users may place orders through the Platform for goods and services offered by Merchants.

5.2. By placing an order, Users agree to provide accurate delivery information, including the delivery address and contact details.

5.3. Users acknowledge that delivery times provided on the Platform are estimates only and actual delivery times may vary depending on various factors such as traffic and weather conditions.

5.4. Livelocal E-Comm Private Limited and its Delivery Partners shall make reasonable efforts to deliver orders within the estimated delivery time. However, Livelocal E-Comm Private Limited shall not be liable for any delays in delivery beyond its control.

5.5. In the event of non-delivery due to reasons attributable to the User (e.g., incorrect address provided), the User may be charged additional fees for redelivery, or the order may be canceled, at the discretion of Livelocal E-Comm Private Limited.

6. Payments

6.1 In the event of any payment disputes, including unauthorized transactions, billing errors, or discrepancies in charges, Users are encouraged to contact Livelocal E-Comm Private Limited customer support immediately to seek resolution.

6.2 Livelocal E-Comm Private Limited will investigate payment disputes promptly upon receipt of a complaint from the User. Users may be required to provide relevant information and documentation to facilitate the investigation.

6.3 If a payment dispute is found to be valid, Livelocal E-Comm Private Limited will take appropriate measures to rectify the error, which may include issuing refunds, adjusting charges, or providing compensation, as deemed necessary by Livelocal E-Comm Private Limited.

6.4 Users agree to cooperate with Livelocal E-Comm Private Limited during the investigation of payment disputes and to provide accurate and truthful information to facilitate resolution.

6.5 Livelocal E-Comm Private Limited reserves the right to suspend or terminate User accounts or restrict access to the Platform in cases of suspected fraudulent activity or abuse of the payment system.

6.6 Users acknowledge that Livelocal E-Comm Private Limited may be subject to the policies and procedures of third-party payment processors, and disputes related to payments processed through such third-party payment processors may be subject to their terms and conditions.

6.7. Users are responsible for payments associated with orders and deliveries. Payment processing is facilitated by Livelocal, and you agree to provide accurate payment information.

7. Payment Terms

7.1. Users agree to pay the purchase price for goods and services ordered through the Platform, as well as any applicable taxes and delivery fees.

7.2. Payment for orders may be made through the payment methods accepted by the Platform, including but not limited to credit/debit cards, net banking, digital wallets, or cash on delivery (where available).

7.3. Users acknowledge that Livelocal E-Comm Private Limited may use third-party payment processors to facilitate payment transactions. By making a payment, Users agree to abide by the terms and conditions of such third-party payment processors.

7.4. All payments are final and non-refundable, except as provided in our refund policy.

7.5. In the case of payment via cash on delivery, Users agree to provide the exact amount due at the time of delivery. Livelocal E-Comm Private Limited and its Delivery Partners reserve the right to refuse delivery if the exact amount is not provided or if there are concerns about the payment.

8. Intellectual Property

8.1. Livelocal's website, mobile applications, and related content are protected by intellectual property rights, including copyrights and trademarks.

8.2. Users may not reproduce, distribute, or use Livelocal's intellectual property without permission.

9. Privacy

9.1. Your use of Livelocal's platform is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Liability and Disclaimers

10.1. Livelocal provides its services on an "as is" and "as available" basis. We do not guarantee that our services will be error-free, secure, or uninterrupted.

10.2. Livelocal is not responsible for the quality or safety of the goods or services delivered by third-party providers.

11. Termination

11.1. Livelocal reserves the right to terminate or suspend user accounts for violations of these Terms and Conditions.

12. Changes to Terms and Conditions

12.1. Livelocal may update these Terms and Conditions to reflect changes in our practices. Users will be notified of significant changes.

13. Governing Law and Jurisdiction

13.1. These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of India