Guidelines and Policies

Guidelines and Policies

Table of Contents:

1. Introduction

1.1 Company Overview

1.2 Purpose of Guidelines and Policies

1.3 Applicability and Acceptance

2. User Guidelines

2.1 Registration and Account

2.2 User Conduct

2.3 Payment and Billing

2.4 Order Placement and Delivery

2.5 Feedback and Reviews

3. Privacy Policy

3.1 Information Collection

3.2 Information Use

3.3 Information Sharing

3.4 Data Security

3.5 User Choices

4. Cookie Policy

4.1 What Are Cookies?

4.2 Types of Cookies We Use

4.3 How to Manage Cookies

4.4 Your Consent

5. Delivery Partners

5.1 Partner Onboarding

5.2 Partner Conduct

5.3 Safety and Security

5.4 Compensation and Benefits

6. Security and Data Protection

6.1 Data Protection Measures

6.2 Data Security

6.3 Reporting Data Breaches

7. Legal Compliance

7.1 Compliance with Laws and Regulations

7.2 Intellectual Property

7.3 Dispute Resolution

7.4 Termination

8. Contact Information

8.1 How to Reach Us

1. Introduction

1.1 Company Overview

Livelocal E-comm Private Limited is a hyperlocal delivery platform committed to providing efficient delivery services to our customers and fostering partnerships with delivery providers. These guidelines and policies govern the use of our platform and services.

1.2 Purpose of Guidelines and Policies

The purpose of these guidelines and policies is to ensure a clear understanding of our services, user conduct, privacy practices, and other important aspects of our platform. By using our platform, all users agree to comply with these guidelines and policies.

1.3 Applicability and Acceptance

These guidelines and policies apply to all users of our platform, including customers, delivery partners, and any other party interacting with Livelocal E-comm Private Limited. Use of our platform signifies acceptance of these guidelines and policies.

2. User Guidelines

2.1 Registration and Account

Users must provide accurate and up-to-date information during registration.

Accounts are non-transferable, and users are responsible for safeguarding their account credentials.

2.2 User Conduct

Users must adhere to ethical and legal standards.

Inappropriate behavior, harassment, and fraudulent activities will not be tolerated.

2.3 Payment and Billing

Users are responsible for timely payment of fees.

Payment information should be accurate and up to date.

2.4 Order Placement and Delivery

Users are responsible for ensuring accurate and complete order details.

Delivery partners should follow delivery protocols and safety guidelines.

2.5 Feedback and Reviews

Users are encouraged to provide honest feedback and reviews.

Inappropriate or false reviews will be subject to moderation.

3. Privacy Policy

3.1 Information Collection

We may collect various types of information, including but not limited to:

Personal Information: This may include your name, contact information, address, and payment details.

Location Information: We collect your device's location information when you use our services to provide efficient hyperlocal delivery.

Transaction Details: Information about your transactions, such as order history and delivery status.

Usage Information: Data about how you interact with our website and mobile applications.

Device Information: This may include collecting information about the devices you use to access our Services,hardware details, OS Versions and softwares

3.2 Information Use

We use your personal information for the following purposes:

To process and fulfill your orders for hyperlocal delivery services.

To communicate with you about your orders and provide customer support.

To improve and personalize your experience with our services.

To send you updates, promotions, and information about our services.

3.3 Information Sharing

We may share your information with the following parties:

Delivery Partners: We share your delivery details with our delivery partners to fulfill your orders.

Service Providers: We engage third-party service providers for various purposes, such as payment processing and analytics.

Legal Requirements: We may disclose your information to comply with legal obligations or respond to law enforcement requests.

3.4 Data Security

We employ industry-standard security measures to protect your personal information. However, no method of data transmission over the internet or electronic storage is entirely secure.

3.5 User Choices

You can:

Review and update your personal information through your account settings.

Opt out of marketing communications at any time.

4. Cookie Policy

4.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are commonly used to recognize your device, remember your preferences, and improve your online experience.

4.2 Types of Cookies We Use

Essential Cookies: These cookies are necessary for the proper functioning of our website. They enable you to navigate the website and use its features.

Analytics Cookies: These cookies help us analyze and improve the performance of our website. We use tools like Google Analytics to understand how visitors interact with our site.

Advertising Cookies: We may use advertising cookies to display relevant ads and promotional content based on your browsing habits and interests.

4.3 How to Manage Cookies

Most web browsers allow you to manage your cookie preferences. You can typically:

Delete cookies: You can delete cookies that are already stored on your device.

Block cookies: You can set your browser to block cookies from our website or third-party websites.

Opt-Out: Many third-party advertising networks offer opt-out options for behavioral advertising. You can visit their websites to opt out.

4.4 Your Consent

By using our website, you consent to the use of cookies as described in this Cookie Policy. If you do not agree with the use of cookies, you should adjust your browser settings or refrain from using our website.

5. Delivery Partners

5.1 Partner Onboarding

Delivery partners should meet specific criteria for onboarding.

Agreement terms should be understood and accepted.

5.2 Partner Conduct

Delivery partners must adhere to safety and delivery guidelines.

Responsible and respectful conduct is expected.

5.3 Safety and Security

Partners must ensure the safety and security of users and their deliveries.

Compliance with safety standards is essential.

5.4 Compensation and Benefits

Partners are compensated according to agreed-upon terms.

Benefits and incentives may be offered based on performance.

6. Security and Data Protection

6.1 Data Protection Measures

Data protection measures are in place to secure user information.

User data is treated with confidentiality and care.

6.2 Data Security

Robust security measures are implemented to safeguard data.

Reporting any data breaches is mandatory.

7. Legal Compliance

7.1 Compliance with Laws and Regulations

Livelocal E-comm Private Limited operates in compliance with applicable laws.

Users are required to adhere to legal standards and regulations.

7.2 Intellectual Property

Intellectual property rights are respected.

Unauthorized use of Livelocal's intellectual property is prohibited.

7.3 Dispute Resolution

Disputes are resolved through an agreed-upon process.

Users are encouraged to contact Livelocal to resolve disputes.

7.4 Termination

Livelocal reserves the right to terminate accounts for violations of these guidelines and policies.

Users may terminate their accounts by following the established procedure.

8. Contact Information

8.1 How to Reach Us

For inquiries or concerns related to these guidelines and policies, please contact us at:

support@lilo.co.in