Delivery Policy

Delivery Policy

 

1. Introduction

Welcome to LiveLocal E-Comm Private Ltd! This delivery policy outlines the terms and conditions governing the delivery of goods and services through our platform. Please carefully read and understand this policy before using our services.

2. Service Overview

LiveLocal E-Comm Private Ltd is a technology-based platform that connects customers with local vendors and delivery personnel to facilitate the delivery of goods and services within a specific geographical area.

Our services include, but are not limited to, facilitating order placement, order processing, and last-mile delivery of products or services.

3. Delivery Partners

We collaborate with local delivery partners (delivery personnel) who facilitate the delivery of orders to our customers.

Our delivery partners are independent service providers who are responsible for the delivery process, including order pickup and delivery to the customer's location.

4. Delivery Process

Customers can place orders through our platform.

Once an order is placed and confirmed, our system assigns the order to an available delivery partner.

The assigned delivery partner picks up the order from the vendor's location and delivers it to the customer's designated address.

We aim to provide estimated delivery times; however, actual delivery times may vary depending on factors such as order volume, traffic, weather conditions, and other unforeseen circumstances.

5. Delivery Charges

Delivery charges may apply to each order and will be clearly indicated during the checkout process.

We reserve the right to update delivery charges as necessary.

6. Order Tracking

We provide order tracking features so customers can monitor the status and location of their orders in real-time.

Tracking information will be made available through the platform.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery addresses at the time of order placement.

We do not take responsibility for delivery to incorrect addresses provided by the customer.

8. Delivery Limitations

We have specific delivery zones and may not offer services beyond these areas.

We reserve the right to decline delivery requests to locations that are considered inaccessible, unsafe, or outside our service area.

9. Returns and Refunds

Our returns and refunds policy is outlined separately and can be accessed on our platform.
10. Customer Support

Our customer support team is available to assist with any delivery-related queries or concerns. Contact details can be found on the platform.
11. Amendments and Updates

We may periodically update this delivery policy to reflect changes in our operations, regulations, or business practices.

The updated policy will be effective from the date of publication on our platform.

12. Contact Information

For any questions or clarifications regarding this delivery policy, please contact us at info@lilo.co.in.